Customer support

The best customer support situation is when you don’t need one at all. Nevertheless we welcome all contact with our clients, we see it as an option. Every overcame crisis can make mutual relationship stronger because if we help to our client with minor issues, it is more than clear that we will help with more complex problems as well.

In our 22 years of being part of the market, we have built our customer support on several principles that we strictly follow:

1. We like our job!

We have individual approach to each client. Every client is assigned with their own salesman and project manager. Our work is not performed by robots but by experienced professionals.

 

2. We let you choose

Don’t hesitate to contact us when you need us and choose the most convenient mean of communication. You can contact our customer support by phone, e-mail or a form.
 

3. We are proactive and precise

Each client has its own detailed file based on the agreed SLA parameters.
 

4. We are quick and easily reachable when you need us

We work 24/7 and besides that we also use our proactive monitoring. As it already has been said – we will take care of your operating base so you have more time for you work, vision and development.
 

5. We are specialist in our profession

Our team of specialists feature the highest, the most required and available certifications and for you it means certainty that you cooperate with an experienced and stable partner.